The MPVS shopfloor came alive with a powerful reminder —
What we make isn’t just a product. It’s a promise.
In a spirited awareness session led by the T&D team, our MPVS team paused to reflect on something bigger than machines, shifts, and targets: the person at the other end — our customer.
It’s not just manufacturing. It’s meaningful.
Every bolt you tighten.
Every inspection you perform.
Every SOP you follow.
It all leads to one moment — when someone unboxes the product and expects it to work perfectly.
That’s when your work speaks.
Session learnings
🔹 Do it right the first time – Let’s make rework history.
🔹 Stick to SOPs – They’re not just rules, they’re reliability manuals.
🔹 Details matter – A small miss here can be a big issue out there.
🔹 Keep it clean, keep it clear – 5S isn’t just about looks; it’s about pride and performance.
🔹 Respect the clock – On-time work = on-time delivery.
🔹 Own it like it’s yours – Because it is.
Your role = customer delight
Every MPVS team member is a bridge to the customer.
Here’s how you can make them smile:
- Check like you’re the end-user
- Flag issues — don’t let silence cause slips
- Improve what you can — kaizens count
- Think, “Would I be happy receiving this?”
- Support your team — quality isn’t solo work
Leaders leading the line
Our shopfloor leaders were reminded:
You set the tone.
Train. Guide. Walk the talk.
When leaders put the customer first, teams follow.
The message worth learning
“The customer may not be beside you…
But they’re there in every part you build.”
– Mr. Suresh Tripathi & Team
We walked out of that session with our heads high —
Ready to not just make products, but to make experiences people trust.